The phrase, attributed to Marshall Field and Harry Gordon Selfridge, instructed its employees to provide exemplary customer service in their high-end department stores. Today, companies realize that how they perceive and treat their employees is equally, if not more, important to the customer experience. Businesses, more than ever, are focusing on a culture of diversity and inclusion, not because it meets compliance, but because it improves the bottom line. Focusing on inclusion in the workplace improves the bottom line for business.
Instead of bending over backwards to meet unruly or brash customers, companies are integrating a diverse framework into their workforce. By doing so, they empower employees, believe in them, and provide for them so that positive customer experience is a byproduct. With over one billion people globally who have disabilities, businesses need to consider how to fully integrate the needs of people with disabilities. Taking a proactive stance toward inclusion of people with disabilities has a two-fold effect.
diverse workforce Archives - Amplify! Improving Disability Inclusiveness in the Workplace
In one sense it allows companies to attract talented people from a larger pool of applicants and in another, it allows its diverse workforce to innovate and create a pipeline to a larger customer base. All of this, by including people with disabilities and making the workplace more accessible.
Also, companies that include people with disabilities have found they experience lower turnover, have the same if not better job performance, attendance records, and even safety records than their counterparts without a disability. Doing inclusion allows employees to acquire an intrinsic value out of work. However, creating a culture of inclusion within the workplace is not a simple declaration. Companies must be willing to consider how to implement a strategic plan toward inclusion.
To learn more about this topic of inclusion and accessibility for people with disabilities, be sure to join us at our 3 rd annual Amplify!
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Hidden Talent: How Leading Companies Hire, Retain, and Benefit from People with Disabilities
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